THE PERFECT ROOM by The Travel Group: Newspaper

Tuesday, May 13, 2014

A studio apartment

My Perfect room is like a studio apartment and has all of the amenities you’d have in your studio apartment (except the bicycle). It has a balcony (and view would be nice, but not essential). It has a keypad on the front door and room door. Your codes are emailed, so you never have to wait around doing that annoying check-in. In fact, you never really have to see any hotel staff. A newspaper is delivered every morning early. The phone is free for calls within Canada. There is a grocery store, liquor store, and coffee shop on the same block.

~ Anonymous

About David

David still misses his original career as a travel consultant, so occasionally dabbles in an intriguing reservation from time to time, "just to keep from getting rusty!" Originally from Ontario, he moved to beautiful BC in 1980 and entered the travel agency business shortly after, eventually building a partnership under The Travel Group name in 1987.

"When I started in this industry, we were still writing some airline tickets out by hand, manually typing out invoices, and booking hotels by phone or telex. Telex! Remember that?" laughs David. The industry has come a long way since then, most of it to the better for both consumers and professional travel consultants, but David has tried to steer his agency along a path that exploits all the benefits of new technologies while still emphasizing the human element of the business.

"We can sometimes get too obsessed with automation and technology, and forget that what customers really want are meat-and-potato things like customer service, creativity, and a sense of humour," he says. Although he has a pretty big company to oversee now, David still tries to stay connected to all of his original clients, many of whom go way back to the 1980's when he started in the business.
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