THE PERFECT ROOM by The Travel Group: On location

Thursday, December 1, 2022

On location - Madrid

McKenzie from our team of amazing advisors is traveling through Europe in conjunction with attending the International Luxury Travel Market, and taking us on location to show you some amazing sights and properties! Let's have a look at the Palacio de Quem by Gran Melia part of Leading Hotels of the World in Central Madrid!

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About David

David still misses his original career as a travel consultant, so occasionally dabbles in an intriguing reservation from time to time, "just to keep from getting rusty!" Originally from Ontario, he moved to beautiful BC in 1980 and entered the travel agency business shortly after, eventually building a partnership under The Travel Group name in 1987.

"When I started in this industry, we were still writing some airline tickets out by hand, manually typing out invoices, and booking hotels by phone or telex. Telex! Remember that?" laughs David. The industry has come a long way since then, most of it to the better for both consumers and professional travel consultants, but David has tried to steer his agency along a path that exploits all the benefits of new technologies while still emphasizing the human element of the business.

"We can sometimes get too obsessed with automation and technology, and forget that what customers really want are meat-and-potato things like customer service, creativity, and a sense of humour," he says. Although he has a pretty big company to oversee now, David still tries to stay connected to all of his original clients, many of whom go way back to the 1980's when he started in the business.
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